Support
How to reach us
Email any time. A person on our team works through requests during staffed hours, Monday–Friday, 9 a.m.–5 p.m. Eastern, excluding published holidays.
Email — any time
Include your shop’s name, what you were doing, and a screenshot if you can.
Phone — staffed hours
Monday–Friday, 9 a.m.–5 p.m. Eastern. If we’re helping someone else, leave a message or email us and we’ll get back to you.
What to expect
- Routine requests: we aim to make a first response within one business day.
- Store-blocking problems — the register or checkout can’t take a sale — are handled first during staffed hours. Say so in the subject line.
- These are response targets, not guaranteed resolution times.
- We don’t offer evening, weekend or 24/7 coverage. Requests sent outside staffed hours are picked up the next business day.
- The chat assistant on our websites is automated. It can answer common questions and pass yours along, but it isn’t a person and isn’t a guaranteed support channel — email us for anything that matters.
What support covers
- Help using AllAisles and fixing problems with it, for as long as you subscribe.
- In your first 30 days after launch, extra onboarding help as part of standard setup.
Additional training, custom work and data-entry services are quoted separately.
Holiday closures
No upcoming closures are scheduled. Any holiday when staffed support is closed will be listed here in advance.
See your shop on AllAisles.
Walk through the live demo on your own, or book 30 minutes and we’ll show it with your booth count, your rates and your floor plan in mind.